Shipping policy

This Shipping Policy applies to all orders placed with Treasure Vault.

Free Shipping
Free standard shipping is available on all orders of $200 AUD or more, as calculated at checkout.

Shipping Services
Orders are shipped via Australia Post using standard or express services, which are available at checkout where applicable.

Order Processing
Orders for in stock products are processed within 1 to 5 business days after payment is received. Processing is the time we take to prepare and dispatch your order; it does not include Australia Post delivery time. Processing may take longer during public holidays.
Products shown as in stock are products Treasure Vault reasonably expects to be available for fulfilment within the stated processing timeframe. Depending on the product, fulfilment may be from stock held directly by Treasure Vault or stock available to us through our established suppliers, distributors, retailers or other sourcing channels.
If availability changes unexpectedly and affects our ability to fulfil an order, we will contact the customer as soon as practical and provide an appropriate solution, including a refund for any paid product or quantity we are unable to supply.
For pre-order items, the 1 to 5 business day processing timeframe begins once the relevant stock has been received by Treasure Vault and is available for fulfilment.

Delivery Timeframes
Delivery timeframes are estimates only and begin once an order has been dispatched.
Australia Post Standard delivery typically takes 2 to 6 business days, while Australia Post Express delivery typically takes 1 to 3 business days.
Delivery estimates do not include order processing time or any period before pre-order stock becomes available.

Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and delivery destination.

Tracking
Tracking information is provided once an order has been dispatched so you can monitor delivery progress.

Address Accuracy
Customers are responsible for ensuring shipping details are accurate and complete at checkout.
Treasure Vault is not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Authority to Leave
Where Authority to Leave or safe drop is selected or applied, parcels may be left unattended in accordance with Australia Post delivery practices.
Where tracking confirms that a parcel has been delivered to the nominated address or an authorised safe location, Treasure Vault may rely on that delivery confirmation when assessing any claim relating to loss or non-receipt.
This does not affect any rights or remedies available under Australian Consumer Law.

Lost or Delayed Parcels
If a parcel is delayed or does not arrive, Treasure Vault will assist with lodging an enquiry with Australia Post where appropriate.
Where a parcel is confirmed as lost in transit and has not been delivered, an appropriate remedy will be provided in accordance with Australian Consumer Law, which may include a replacement or refund.
Where tracking confirms delivery, each claim will be assessed on a reasonable basis having regard to the available tracking information, delivery method, Authority to Leave status and any information provided by Australia Post.

Pre-Orders
Orders containing pre-order items will generally be dispatched once all items in the order are available, unless otherwise stated.
Estimated release dates are provided in good faith based on information available from manufacturers, distributors and suppliers and are subject to change.
Pre-order stock is dispatched as soon as practical once it has been received and processed, and often arrives around the advertised release date. However, supplier and distributor deliveries may not arrive on the advertised release date.
Unless otherwise stated on the relevant product page, please allow up to 14 calendar days after the advertised release date for pre-order stock to arrive and affected orders to be processed for fulfilment. This is a maximum allowance for affected orders, not the standard wait.
Once pre-order stock has been received by Treasure Vault and is available for fulfilment, orders are generally processed and dispatched within 1 to 5 business days.
If an order contains multiple pre-order products with different release dates, or both in stock and pre-order products, the entire order will generally be held until all items are available for dispatch. Customers who require in stock items sooner should place separate orders where possible.
Pre-order availability may also be affected by supplier allocations, stock shortages, release date changes or other circumstances outside our reasonable control.
For full terms relating to pre-orders, including payments, allocations, cancellations, delays and stock availability, please refer to our Pre-order Policy.

Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.