Privacy policy

This Privacy Policy describes how Treasure Vault collects, uses, stores and discloses personal information when you use our website, contact us or make a purchase.

Personal Information We Collect
When you visit, interact with or make a purchase from Treasure Vault, we may collect personal information including your name, billing and shipping address, email address, phone number, payment and transaction information, order history, account information, communications with Treasure Vault, IP address, browser and device information, and website usage or interaction information.
Payment details are processed securely through Shopify Payments and other supported payment providers. Treasure Vault does not store complete payment card details.

How We Collect Personal Information
Personal information may be collected when you place an order, create or use an account, contact us, subscribe to email, release, pre-order or restock updates, interact with customer support, browse or use our website, or otherwise provide information to Treasure Vault.
Some information may also be collected automatically through cookies, analytics tools and similar technologies. We may also receive information from service providers involved in operating our website, processing payments, fulfilling orders, preventing fraud, delivering communications or providing related services.

How We Use Personal Information
We may use personal information to process and fulfil orders, process payments and refunds, communicate with customers, provide customer support, manage accounts, verify transactions, prevent fraud or misuse, provide release and restock updates, send marketing communications where permitted, improve our website and services, understand website usage, maintain security, comply with legal and record-keeping obligations, and otherwise operate Treasure Vault.
We do not sell personal information to third parties.

Marketing Communications
Where you subscribe to Treasure Vault updates, provide consent, or where marketing is otherwise permitted by applicable law, we may contact you about new releases, pre-orders, restocks, promotions and related Treasure Vault products.
Marketing communications will identify Treasure Vault as the sender and provide a way to unsubscribe. You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the message or by contacting us.
We will process unsubscribe requests within the timeframe required by applicable law. Unsubscribing from marketing does not prevent us from sending transactional or service communications reasonably necessary in connection with an order, account, payment, refund, security matter or customer support request.

Disclosure of Personal Information
Personal information may be disclosed to third parties where reasonably necessary to operate Treasure Vault, process transactions, fulfil orders, communicate with customers, provide marketing services, maintain our website, prevent fraud or comply with legal obligations.
These parties may include payment processors and financial service providers, Australia Post and other delivery or logistics providers, Shopify and other ecommerce or hosting providers, email and marketing service providers, analytics providers, security and fraud-prevention providers, technology and cloud service providers, professional advisers, and regulators or authorities where required or permitted by law.
We provide service providers only with information reasonably necessary for the relevant service or purpose.

Overseas Processing and Disclosure
Some third-party service providers used by Treasure Vault may operate, store information or process information outside Australia.
The countries in which information is processed may vary depending on the service provider and systems being used.
Where personal information is handled by overseas service providers, we take reasonable steps appropriate to the circumstances when selecting and using those providers.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, provide relevant marketing and help prevent fraud or misuse.
Some cookies are provided by third-party services used by Treasure Vault. Your browser may allow you to block or remove cookies, although disabling certain cookies may affect website functionality.

Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.
Information that is no longer reasonably required may be deleted, de-identified or otherwise handled in accordance with applicable requirements.

Data Security
Treasure Vault takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their own account credentials secure and should contact us if they believe their account or personal information has been compromised.

Access and Correction
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
There may be circumstances where access cannot be provided or is limited, including where permitted or required by applicable law.

Privacy Questions and Complaints
If you have a question, concern or complaint about how Treasure Vault has handled your personal information, please contact us at info@treasurevaultau.com.
We will review privacy enquiries and complaints and respond within a reasonable timeframe.
We may request information reasonably necessary to verify your identity or properly investigate the matter.

Third-party Links and Services
Our website may contain links to or rely on services operated by third parties.
Treasure Vault is not responsible for the independent privacy practices of third-party websites or services.
We recommend reviewing the privacy policies of relevant third parties where appropriate.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, practices or applicable requirements.
The current version will be published on our website.

Contact Us
For questions about this Privacy Policy or the handling of your personal information, please contact Treasure Vault at info@treasurevaultau.com.